App Store Refund Requests: Outcomes of Apple Refund Requests

When a customer asks Apple for a refund, Apple can send your server a CONSUMPTION_REQUEST notification, and RevenueDot records it as a request. Later Apple sends the result: a refund (granted), a declined refund, or a reversal of a granted refund. RevenueDot matches each result to its request by transaction and counts the request in the period it was received.

The outcome is the latest one for the request. Granted then reversed is reversed. Granted is granted. A declined notice, or no grant after 2 days, is declined. A request under 2 days old with no outcome is no resolution. The chart also keeps the number of requests and the price of the purchases they were about.

The chart only knows about requests Apple sends to the App Store Server Notifications URL set up for your app. RevenueDot's Refund Control feature is what answers the request with consumption information, and nothing is sent without your project's customer-consent confirmation. Filters and segments: app, store and country. You can open it in the dashboard under Charts or fetch it with GET /v2/projects/{project_id}/charts/refund_request. The response has the same shape as RevenueCat's Charts API, so scripts written for that API keep working. The secret key needs the charts_metrics:charts:read permission. The Charts guide lists every parameter.

Fifty requests received in one week.

The four outcomes add up to the 50 total requests.

A refund request is the moment you can still influence the result. Apple decides, but the consumption data you send is part of its decision. Watching granted against declined shows whether your answers help, and a change after you edit your Refund Control policies is the proof.

The amount behind the requests tells you the money at stake. A week with few requests and a high grant rate on annual plans can matter more than many small requests.

How to read it

• Do not read the last 2 days as final. They show up as no resolution until Apple answers or 2 days pass.
• If the chart is empty, check that the App Store Server Notifications URL is set and that Refund Control is on. Without notifications there are no requests to count.
• Compare it with Refunds. Granted requests become refunds on the date Apple refunds them.
• Segment by country when one storefront has an unusual number of requests.
• Android refunds do not appear here. Google sends no refund request that RevenueDot can see.