Refunds Chart: Refunded Revenue and Transactions by Refund Date

Every refund and every refund reversal is a row in the transaction ledger. In each period RevenueDot adds the refunded amounts as positive refunded revenue and counts one refunded transaction per refund. A reversal in the same period removes its amount and one count. Refunds count on the refund date, the same rule the Revenue chart uses when it subtracts refunds.

Money is in USD under the same rules as every money chart, and you can show another display currency. Sandbox purchases, granted access and Family Sharing are excluded. Filters and segments: app, store, product, product duration, offering, country, platform and app version. You can open it in the dashboard under Charts or fetch it with GET /v2/projects/{project_id}/charts/refunds. The response has the same shape as RevenueCat's Charts API, so scripts written for that API keep working. The secret key needs the charts_metrics:charts:read permission. The Charts guide lists every parameter.

One week of refunds recorded by RevenueDot.

The chart shows 28 refunded transactions and $252 of refunded revenue for the week.

Refunds is the cash view. It tells you how much revenue left the account this week, which is what reconciles against your store payouts and against the Revenue chart. A spike is something you can act on today, for example after a bad release, a billing bug or a wave of Apple refund requests.

Use it with Refund Rate. Refunds shows how much went out and when. Refund Rate shows how many of each period's purchases were refunded, which tells you whether the rate is changing or the volume is.

How to read it

• A big refund on one day can come from a refund of an old annual purchase. Check the date of purchase in the customer view.
• The count and the amount are separate measures. A few large refunds and many small refunds look different.
• Segment by store when a refund spike appears, then by product.
• Revenue already includes refunds. Do not subtract Refunds from Revenue a second time.
• Refunded transactions can go down in a period when reversals exceed refunds.