App Store Save Outcomes: What Happens After an Apple Retention Message

The chart has three measures. Redeemed Promotional Offer: the customer accepted a promotional offer within 24 hours of the message. Redeemed Alternate Plan: the customer switched plans within 24 hours. No Purchase: the customer did not cancel and did not buy. It can be filtered and segmented by app and product.

Every value is zero today. RevenueDot keeps the chart so its API matches RevenueCat's list of chart names, and so scripts that request it do not fail, but it records no outcomes yet. It is not in the dashboard chart list and is reached through the API only. RevenueDot's retention messaging setup is a separate Lifecycle feature, and this chart does not report its outcomes yet.

You can open it in the dashboard under Charts or fetch it with GET /v2/projects/{project_id}/charts/app_store_save_outcomes. The response has the same shape as RevenueCat's Charts API, so scripts written for that API keep working. The secret key needs the charts_metrics:charts:read permission. The Charts guide lists every parameter.

The chart answers a good question: of the customers who were about to cancel and got an offer, how many stayed? Until it has data, measure saves in other ways. Compare churn for the customers who got a retention offer with the same group before you started, and watch Subscription Status for the number set to cancel.

Keep this in mind when you move from RevenueCat. If you relied on this chart there, treat the RevenueDot values as missing, not as no saves.

How to read it

• Do not read zero as no saves. It means the outcomes are not recorded.
• Track retention offers through Churn, Subscription Status and Active Subscriptions Movement instead.
• Scripts written for RevenueCat's chart list will still get a valid response from this name.
• The chart is API only and is not in the dashboard rail.
• Customer Center Survey Responses shows why customers cancel, which is the other half of the retention question.